Terms and Conditions

This Hotels Portal (“Website”) is owned and operated by TUI Hotels & Resorts (“we”, “us”, “our”). We are a member of the TUI AG group of companies.

These Terms and Conditions will apply to: (A) Your Use of Our Website; (B) Our Contact with You.

Please ensure that you review all of the following sections of our Website Terms and Conditions carefully before using our Website – your use of and access to any page or part of our Website indicates that you agree to comply with and be bound by all of these terms and conditions.

If you do not agree to our Website Terms and Conditions you will not be permitted to access or use our Website.

  1. Use and access of the Website

You must provide accurate, truthful, and non-misleading information about yourself in order to sign up to the Website. As a registered user you declare yourself to work as a travel agent for TUI or a recognised third party or as an employee at one of the TUI Head Offices.

You must only use the Website if you are actively working as a travel agent or employee of one of the TUI Head Offices. You should only register for the website with a personal work email address and on the occasion of your employment ending, your access to the system will also expire.

  1. Registration as users

You will have access to mytuihotels.com and will automatically become a registered user after your application for registration. You can consult your account via the home page.

No one should register more than once and each registration must be done individually via your official first name and last name and your personal work email address.

We have the right to refuse any registration. You can terminate your registration at any time by sending an email to mytuihotels@tui.com. Termination by the user or the provider does not give any right to compensation.

We also reserve the right to immediately terminate or suspend your use of or access to this Website at any time and without notice if we consider that you have breached any of our Terms and Conditions.

Such termination or suspension can be effected without notice, but you will receive communication from Us confirming the action that has been taken. You cannot re-register or use our services, unless you are notified that the suspension has been lifted.

  1. Your information

All details provided by you or collected when you use this Website will be used and held by us in accordance with our Privacy Notice. These terms and conditions do not affect your statutory rights.

  1. Using the Website

The Website is designed as an informative online B2B platform created by Us and covers all information in relation to TUI’s hotel brands: TUI BLUE, TUI MAGIC LIFE & ROBINSON.

The information shown is based on fact sheets of the three hotel brands as well as the information that can be found on the respective websites of the three hotel brands:

The Website serves as informative support for travel agents and employees from the TUI head offices.

  1. Disputes

Please always also take into account the information on the websites of the respective TUI Tour operators. If there is a difference in information, we recommend that you contact mytuihotels@tui.com and always follow the information from the TUI tour operators websites which include, but are not limited to the below:

We cannot be held responsible for any incorrect information presented. Under no circumstances will We offer any form of compensation if an error is discovered.

  1. Restrictions

You are specifically restricted from any and all of the following when using the Website:

  • Republishing any Website material in any other media
  • Downloading any Website content and providing it to a customer or anyone who’s not classified as either a travel agent or TUI head office employee
  • Selling, sublicensing and / or otherwise commercialising any website material
  • Publicly performing and / or showing any Website material
  • Using this Website in any way that is or may be damaging to this Website or TUI
  • Using this Website in any way that impacts user access to this Website
  • Using this Website contrary to applicable laws and regulations, or in any way that may cause harm to the Website, or to TUI
  • Engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website
  • Using this Website to engage in any advertising or marketing
  1. Updates and changes

We may remove or make changes to the products, information, content, materials, tools and features on this Website at any time without liability and without notice to you. We may also change or modify all of any parts of our Terms and Conditions at any time and such changes or modifications shall be effective immediately upon their publication. You should review these regularly to ensure you are familiar with the most up to date version. Browsing and continuing to access or use our Website constitutes your acceptance of the updated terms and conditions and you agree to by bound by the updated terms and conditions.

LAST UPDATED: November 2020