Terms and Conditions

TUI Group Booking Portal and the MY TUI Hotels Portal (“Website”) are operated by ROBINSON Club GmbH and TUI HOTEL BETRIEBSGESELLSCHAFT MBH (hereinafter called “TUI Hotels & Resorts” (“we”, “us”, “our”).

These Terms and Conditions will apply to: (A) Your Use of Our Websites; (B) Our Contact with You.

Please ensure that you review all of the following sections of our Terms and Conditions carefully before using our Websites – your use of and access to any page or part of our Websites indicates that you agree to comply with and be bound by all of these Terms and Conditions.

If you do not agree to our Terms and Conditions, you will not be permitted to access or use our Websites.

 

1. Use and access of the Websites

You must provide accurate, truthful, and non-misleading information about yourself in order to sign up to the Websites. As a registered user you declare yourself to work as a travel agent for TUI or a recognized third party or as an employee at one of the TUI Head Offices.

You must only use the Websites if you are actively working as a travel agent or employee of one of the TUI Head Offices. You should only register for the Websites with a personal work email address and on the occasion of your employment ending, your access to the system will also expire.

 

2. Registration as users

Mytuihotels.com: You will have access to mytuihotels.com and will automatically become a registered user after your application for registration. You can consult your account via the home page. You can terminate your registration at any time by sending an email to mytuihotels@tui.com.

TUI Group Booking Portal (b2b.tuihotels.com): You will be able to create an account directly in the TUI Group Booking Portal by using the Registration Code provided in the signed Hotel Services Agreement with TUI Hotels & Resorts. The registration will be processed and confirmed through an automatic email.

No one should register more than once, and each registration must be done individually via your official first name and last name and your personal work email address.

We have the right to refuse any registration. Termination by the user or the provider does not give any right to compensation.

We also reserve the right to immediately terminate or suspend your use of or access to the Websites at any time and without notice if we consider that you have breached any of our Terms and Conditions or if for any other reason we do not want you to continue to use the Websites or any of the Websites.

Such termination or suspension can be effected without notice, but you will receive communication from us confirming the action that has been taken. You cannot re-register or use our services, unless you are notified that the suspension has been lifted.

 

3. Your information

All details provided by you or collected when you use the Websites will be used and held by us in accordance with our Privacy Notice. These Terms and Conditions do not affect your statutory rights.

 

4. Using the Websites

Mytuihotels.com: The Website is designed as an informative online B2B platform created by us and covers all information in relation to TUI’s hotel brands: TUI BLUE, TUI MAGIC LIFE & ROBINSON.

The information shown is based on fact sheets of the three hotel brands as well as the information that can be found on the respective websites of the three hotel brands:

The Website serves as informative support for travel agents and employees from the TUI head offices.

TUI Group Booking Portal: The Website is available to those business partners with whom TUI Hotels & Resorts has a Hotel Services Agreement that authorizes the business partner to sell hotel services from hotels represented by TUI Hotels & Resorts to end customers. The business partner using the Website may use the Website to inform itself and its end customers about available hotel services of the hotels represented by TUI Hotels & Resorts and to book such hotel services for its end customers.

 

5. Disputes regarding Accuracy on the Websites

The information available via the Websites has been provided by us to the best of our knowledge. Any liability for nevertheless incorrect information by us is excluded.

 

6. Restrictions

You are specifically restricted from any and all of the following when using mytuihotels.com:

  • Republishing any Website material in any other media
  • Downloading any Website content and providing it to a customer or anyone who’s not classified as either a travel agent or TUI head office employee
  • Selling, sublicensing and / or otherwise commercializing any Website material
  • Publicly performing and / or showing any Website material
  • Using this Website in any way that is or may be damaging this Website or TUI Hotels & Resorts
  • Using this Website in any way that impacts user access to this Website
  • Using this Website contrary to applicable laws and regulations, or in any way that may cause harm to the Website or to TUI
  • Engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website
  • Using this Website to engage in any advertising or marketing

You are specifically restricted from any and all of the following when using the TUI Group Booking Portal:

  • Republishing any Website material in any other media
  • Downloading any Website content and providing it to a customer or anyone who’s not classified as either a travel agent or TUI head office employee
  • Publicly performing and / or showing any Website material
  • Using this Website in any way that is or may be damaging this Website or TUI Hotels & Resorts
  • Using this Website in any way that impacts user access to this Website
  • Using this Website contrary to applicable laws and regulations, or in any way that may cause harm to the Website, or to TUI
  • Engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website
  • Using this Website to engage in any advertising or marketing

 

7. Updates and changes

We may remove or make changes to the products, information, content, materials, tools and features on the Websites at any time without liability and without notice to you. We may also change or modify all or any parts of our Terms and Conditions at any time and such changes or modifications shall be effective immediately upon their publication. You should review these regularly to ensure you are familiar with the most up to date version. Browsing and continuing to access or use our Websites constitutes your acceptance of the updated Terms and Conditions and you agree to by bound by the updated Terms and Conditions.

 

LAST UPDATED: February 2022